Zayd Rahman

Key responsibilities:

• Account Management lead: working as the Account Manager for existing/new customers, Managing suppliers and be part of the purchasing team.
• Sales: work with existing/new customers to sell the products/services we provide.
• Marketing: use existing and new marketing channels to promote our services.
• Operations: Manage the day-to-day operations, take ownership of the ticketing system. Manage the rest of the team to ensure we all use the system and follow instructions.
• IT Projects and Support Team: work in projects delivery team focusing on cloud solutions, work with the support team as needed.

Key responsibilities:

• Build relationships with existing accounts and acquire net new accounts (Mostly MSPs & large resellers)
• Carry out business reviews, discuss feedback, discover existing vendor stack, and qualify new vendors
• Prepare commercial agreements for MSP programs and quotations for annual services
• Develop and grow business on focus vendors via campaigns such as targeted emails, events, virtual webinars and office visits to clients
• Organise and host technical demos on products; covering Q&As, upselling professional services for implementation.
• Liaise closely with the technical support team to ensure customers are enabled with trials, onboarding and portal access, facilitate support requests, raise tickets
• Participate in meetings with vendors & partners – forecasts, opportunity & pipeline updates
• Maintain and update CRM with information on accounts and updates on vendor status
• Monthly invoicing for MSP license consumption.
• FY 2023 Total Sales figures - £342K (£316k target)

Technology used: Bitdefender (endpoint security, XDR, MDR), Trend Micro (endpoint, EDR, XDR), Proofpoint (email security, archiving), Censornet (web security, email and CASB), Red Sift (DMARC), ConnectWise (RMM & PSA), CloudAlly (Cloud to Cloud backup)

Key responsibilities:

• Focusing on new business development, customer acquisition and growth of existing accounts with sales figures for 1st year - £217,859.88 (revenue), £57,625.07 (gross profit).
• Identifying opportunities for all solutions in the portfolio but with a prime focus on a fully managed service.
• Targeting customers nationwide in sectors within manufacturing, IT, finance, legal and public sector organisations, whilst developing a healthy pipeline.
• Adopting a social selling approach, building close relationships that encourage trust and commitment.
• Managing the full sales cycle, working with a technical manager to develop opportunities that require an IT upgrade with planning, installation, and deployment.
• Identifying the best deals throughout the distribution channel as well as working directly with some of the leading vendors such as Arcserve, Barracuda, Dell, HPE, Lenovo and WatchGuard.
• Utilising the ConnectWise CRM platform to plan and manage opportunities from prospects as well as producing interactive quotes.
• Working with the Marketing team and vendors to create tailored email campaigns.

Key responsibilities:

• Identify new business opportunities from prospects (100 calls per day).
• Sales figures - £10,000 (revenue), £1,300 (gross profit), £20,000 (commit).
• Monitor the market, maintaining an awareness of competitor activity.
• Deliver pro-active and responsive account management during the sales-cycle.
• Liaise with various contacts and technical resources within the organisation to progress opportunities up the sales-cycle.
• Arrange conference meetings with pre-sales engineers for scoping and qualifying opportunities.
• Communicate and build relationships with distributors in the channel to seek the best deal.
• Produce quotations and apply maximum possible margin to allow room for negotiation.
• Utilising old data for contacts as well as researching online for SMBs and contacting dormant accounts to re-establish a trading relationship.
• Delivering Team leadership for the Cisco business development team including mentoring, product training and monitoring KPIs.
• Representing Ampito as a Sales champion during the Cisco X-sell program.
• Pitch various products/services within the network, security, and unified communications portfolio; focusing on Cisco technology.

Key responsibilities:

• Facilitating sales of high-performance PC hardware from brands including Dell, HP, and Lenovo, as well as custom builds. Presenting products to schools, home, and business users.
• Ensuring successful completion of projects within a short timescale through liaison with the head buyer, e-commerce team, engineering team, warehouse assistants and courier service.
• Responding to queries from online platforms, both via email and phone.
• Understanding client requirements (CAD, Trading, VM, Gaming) and identifying suitable hardware to serve the main purpose.
• Building sustainable relationships of trust through open and interactive communication.
• Working towards set targets and KPIs.